- Frequently Asked Questions
- 1. Is the website still active?Author: Matt Romage 19.02.18
Yes! We are still taking orders and requests 7 days a week! As long as the website remains up, you can count on us to box your games!
Was this answer helpful ? Yes(2) / No(0)Viewed 906 Times - 2. What methods of payment do you accept?Author: sammickk 03.12.15
PayPal. We feel this is the the safest way to send and receive money. This also allows people to use credit cards through PayPal, and ensures a safe transaction.
Was this answer helpful ? Yes(1) / No(2)Viewed 844 Times - 3. How do I know if my order was received?Author: Matt Romage 27.12.18
For every order, an email is automatically sent to your address confirming that your order has been placed. After the order is processed, you will receive another email that the order is completed, and another with shipping details and tracking. If you do not see any emails from BoxMyGames (info@boxmygames.com), please check the spam folder in your email. Make sure to mark our messages as "not spam", and add us to your contact list.
Was this answer helpful ? Yes(1) / No(0)Viewed 226 Times - 4. After I have placed my order, how long until its processed and shipped to me?Author: sammickk 03.12.15
Small orders (1-2 Boxes) placed before 6pm EST are usually shipped within 2 days. Bigger orders (3-7 boxes) will be 2-4 days processing, then shipped. Large orders (8+ boxes) please allow 4-5 days for processing orders. Please remember that all boxes are hand made upon ordering, and are not pre-made or stocked. Business days do not include Saturday or Sunday.
Was this answer helpful ? Yes(2) / No(2)Viewed 876 Times - 5. How is shipping handled?Author: sammickk 03.12.15
We ship anywhere in the USA for FREE via United States Postal Service, no matter what size the order is. Shipping on smaller orders usually ships as First-Class Mail, while larger orders are usually sent via Priority Mail. To Canada, there is a $15 flat shipping charge. If you are located elsewhere, contact us via e-mail, we can get you a shipping quote based on your address.
Was this answer helpful ? Yes(2) / No(1)Viewed 880 Times - 6. How much is shipping to my country?Author: sammickk 11.12.17
Due to high international shipping rates, shipping outside of the USA will have flat rates. Shipping to Canada is $15, shipping to UK and Australia is $20, and shipping to Italy is $25. Please contact us for the shipping costs to other locations.
Was this answer helpful ? Yes(0) / No(1)Viewed 641 Times - 7. What if I have damages in shipping?Author: sammickk 03.12.15
Please let us know and provide a picture of damaged goods within 15 days of receiving them. We will replace or discount the item(s) damaged, your choice.
Was this answer helpful ? Yes(2) / No(1)Viewed 680 Times - 8. Are your boxes exact size of an original NES, SNES, N64, or GAMEBOY box?Author: sammickk 03.12.15
YES! All boxes are made to the specific size of the original boxes, WITH THE EXCEPTION OF SPECIALTY BOXES. Boxes Like Stack-Up, Earthbound, Super Bomberman, etc. We offer normal size versions of these boxes
Was this answer helpful ? Yes(2) / No(2)Viewed 1452 Times - 9. Why choose BoxMyGames over the other guys?Author: sammickk 03.12.15
At BoxMyGames, we strive to make the highest quality boxes for all of your classic games. Every box is made to spec of the original - that means the size, shape, weight, as well as the look and feel of our boxes are very close to the originals. Our boxes are constructed of the same sturdy cardboard material that video game boxes were made of in the 1980s and 90s. We don't use fiber art paper, or flimsy white card-stock like the other guys. Our boxes have a satisfying feel in the hand, one that we think you'll find to be worthy of protecting and presenting your classic games without compromising their dignity, like so many cheaper reproductions do.
Every box undergoes a meticulous editing process by the Prookit team to ensure that even the fine details of each side are not only accurate and legible, but look good to the best of our ability. We never simply take a pre-existing image and just slap it on and call it a day, like so many others do. We want our boxes to look their best, and want them to be worthy of your game cartridges. Each BoxMyGames game box comes with a "boxmygames" badge of honor located on the original UPC. Unlike other box makers you'll find on the web, we strive to be responsible for our creations and we want our products to always be distinguishable from any other box.
We're confident that our game boxes have the best look and feel of any you can find.
Was this answer helpful ? Yes(0) / No(5)Viewed 1310 Times - 10. The box I want is not on your site, do you take requests?Author: sammickk 03.12.15
Yes, This will help build popular inventory and expand our library. We will take any request for any Official USA released NES, SNES, N64, GAMEBOY/color/advance, Sega Genesis, Sega 32x, or Game Gear titles. Send us an e-mail of the boxes you'd like. Large requests may take time to complete so please be patient, as orders will take priority. If we cannot do a box request we will let you know. Also please note, we only do NTSC format game boxes. We have designed a few for popular fan hack carts and we are open to designing some boxes for some popular fan hacks, or homebrew games, however please discuss these with us before hand as these take quite a while to design. Unless you have a layout and can provide artwork, DO NOT PRE-PURCHASE assuming we will design a custom box for you.
Due to the amount of requests, vs. actual buys, all OFFICIAL USA RELEASE requests will need to be pre-purchased before game template is designed. Allow a few extra days for template design. Please use the "Request it" Item for this.
Was this answer helpful ? Yes(4) / No(3)Viewed 1107 Times - 11. Do you do any other region besides NTSC???Author: sammickk 06.08.17
No. Since we are from the U.S.A , We only want to focus on USA releases. All custom boxes that are not official USA releases must be discussed before purchasing.
Was this answer helpful ? Yes(1) / No(0)Viewed 634 Times - 12. Do you make console boxes, or other "big box" game boxes?Author: sammickk 11.12.17
No. At this time we cannot make console boxes, or any box larger than a standard game box.
Was this answer helpful ? Yes(1) / No(0)Viewed 662 Times - 13. Do you still sell Repro Box version 1.0?Author: sammickk 18.10.16
No. The material we used to make our boxes originally was sadly discontinued. However, this pushed us to dig harder until we and come up with a better box, one that matched the quality and material of original game boxes. Repro Box Version 2.0 is now the sole product that we make.
Returning customers please be aware that boxes will be made of a different material than those purchased before October/2016. We sincerely apologize for any inconvenience.
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